Pre-order for July, 2021 shipment is now available.

Frequently Asked Questions

Support Email

help@tarube.com

POPULAR QUESTIONS


All the TARUBE items come with 1-YEAR limited warranty and applied for:

  • Seam tears
  • Zippers that malfunction and can not be used due under the normal condition of usage. 
  • Foam size differences between pieces in the same order greater than one inch difference.
  • Any physical flaw in the foam greater than one inch that causes the foam material to deteriorate, despite normal usage and proper handling.

And the warranty DOES NOT COVER the following:

  • Color and/or foam difference between products come from different orders.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage or stains; provided, that the defect is caused by such abuse or damage.
  • Normal discoloration.
  • Normal off-gassing. 

Only for unboxing, unwrap, unroll and unwind - please make sure you take it out of the packaging and inspect for any manufacturing defects within 48 hours of receiving it and email help@tarube with any issues within this timeframe. Failure to do so may void the warranty. 

Each Tarube is compressed and rolled tightly in a carton box 

  • Standard Play Couch: 14" x 14" x 43.5"
  • Expansion Kit: 10" x 10" x 35.5"
  • Support Set: 8" x 8" x 24.5"

No, we do not keep all of our colors forever, but that also doesn't mean they're gone forever either! We have "classic" colors, which will be offered indefinitely. When ordering, “classic” colors will be noted so you know what colors they are. In addition to these, every pre-order will have a few limited edition colors (selected by our community) that will last for several months at a time. We announce these colors in our Facebook group, TARUBE VIP (Very Important Parent), Instagram and email in advance of pre-order days!  

The Tarube couches travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep! Tarube couches left in their box longer than 15 days from delivery will not be covered by our one-year product warranty. 

Our production team is hard at work on shipping your order as quickly as possible! The first shipment will by shipped in May 2021. And we will update on our website and the TARUBE VIP group. 

If you have a warranty concern, please email help@tarube.com with 2-3 photos of the issues, a brief description of the issue, and your order number. We will get back to you within 48 hours with next steps on a resolution to get you back to playing as soon as possible. 

An unauthorized transaction is any transaction that you didn’t make and you didn’t permit anyone else to make. Unauthorized transactions could be made by someone you don’t know, who finds or steals your card or your account information. Or they could be made by someone you know but who didn’t have your permission to use the card. In either case, you would have to dispute the transactions with your card issuer. The company will then investigate your dispute. If a family member or friend used your card, you may have to sign a sworn statement that they took the card without your permission.  

If your credit or debit card is lost or stolen, contact the card issuer immediately—you can find the number on your monthly statement. Check your account statements when you receive them—or more often online—to catch any transactions you didn’t make and report them right away.

It’s how you can rest assured you’re going to love the Tarube. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Tarube, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. 

NOTE

  • ONLY Applies to order of ONE standard play couch or order of TWO expansion kits or fewer... if you're not sure, just make sure you start with ONE Tarube.
  • Do not apply to color exchanges, cover sets that have been opened.
  • Do not apply to support sets (sticks and stones, rectangle, triangle, trapezoid, and cylinder packs)
  • Do not apply to Canada orders.
  • Customer will be responsible for the cost of return shipping.

Yes! Unlike most play couches, Tarube is specifically designed to be able to remove the covers easily. We all know that sometimes when you move the couch from a kids room to the living room, you will want to style it with the appropriate décor. This is why we plan to sell extra covers so you can interchange them depending on the style of your home or room or hey, maybe you just want to mix it up eventually.

PRE-ORDER

We have a two-day cancellation window and after that time orders cannot be cancelled. As an example, if the pre-order is on a Saturday, the last day for cancellation is Monday at 11:59PM ET (Eastern Time).

All of our couches are made to order, which means each couch is made for the person that orders it.  

After you place your order, you have 2 days to make any color changes. All play couches and add-ons are made to order, so please take your time when picking your color

You can find information about all upcoming pre-orders through the following channels:

Once we have information about our pre-orders, we release the information on these channels! However, we highly recommend joining our Facebook VIP group as we have a wonderful, active community.  

All Pre-Orders come with an estimated shipping date. 

Remember: this is an estimate! By buying our couch, you acknowledge and accept that delays may happen. 

We do our best to provide an estimate, but we cannot guarantee a specific delivery date.

*We strive to cut down delivery time by optimizing inventory in our Orlando, FL warehouse so you can get your play couch or add on(s) as soon as possible. 

Not to worry. We are still working to make our process and delivery time more efficient for our customers. Our goal is to have a monthly release. Subscribe to our email list or follow up on Facebook and Instagram for updates.

A Pre-Order is a reservation for a Tarube that is not is ready to be shipped to you yet, but will be soon. Pre-Orders will be shipped out to you once they are complete and at our warehouse ready for shipment within the time frame that is stated on the website.   

The simplest answer is that it allows us to control as much of the manufacturing and delivery process as we can!

All of our couches and accessories are shipped in big, honking containers. Containers can only fit so many couches and accessories. We only ship containers that are full, and only do one shipment at a time. 

To bring our couches from our Vietnam factory over to the U.S, we have to book a ship/ vessel. The demand for these ships, because of COVID, is very high! That means we need to sometimes book these almost a month in advance! In order to do so, we have to know exactly how many containers will be on the ship, so we decide that number before the pre-order.

This process helps us keep Tarube play couches and accessories affordable and allows us to give you the best estimated arrival time possible. 

ABOUT TARUBE

In its standard configuration, the Tarube play couch measures 66" across the front by 33" deep. It stands 21" high with a seat height of 10". 

  • The Standard Play Couch: ~44 lbs
  • The Expansion Kit: ~18 lbs
  • The Support Set: ~8 lbs

All Tarube items come with removeable waterproof liner under each of the individual piece. This means easy clean up for any spills or accidents as your foam is completely protected! 

The Tarube play couches are designed for kids and adults of all ages. It is made using durable and high quality foam to endure hours of building and fun. This is definitely not just a toy for toddler or young children, but also a super versatile couch for young adults lounging around with friends, or parents who are simply looking for a spot to sit. (Explore the builds here)  

The possibilities are endless! Your Tarube can build forts, use it as their very own stage to perform on, snuggle up and watch movies, etc. We love seeing how your Tarube interacts - send us your photos and we will share with others for inspiration!
(View our builds here) 

Inside your Tarube you will find only open-cell polyurethane foam – no timber, board, metal or screws. These are soft, safe and super comfy! We use 100% Furniture-grade foam. 

  • Density: ~1.9lb/ cu. ft.  (30kg/ cu. meter)
  • ILD (Indentation Load Deflection) / IFD (Indention Force Deflection) :  ~D50

Cover: Our fabric is made of Microsuede that is non-slip and perfect for that “stay in place build”. It has a soft low pile, a velvety smooth finish with subtle modeling effect throughout and get this; it is 100% machine washable! The fabric composition is 100% Polyester.

Liner: Waterproof and breathable, 100% Polyester. 

We’re proud to be a brand that’s “detail-obsessed”. Here’s some quick details about our Tarube products:

  • zip-able bases (use as 4 squares or 2 rectangles), this opens up even more build possibilities!
  • Washable/ Changeable cover
  • Removable waterproof liner
  • High Density Foam (~50ILD, ~1.9lb/ cu. ft)
  • all zippers completely hidden (for that premium look and feel)
  • compatible/ matching add-ons to expand your play couch

All of our products are designed in Florida and made in Vietnam.

As a immigrant from Vietnam and has my own furniture factory that has been built for over 12 years in Vietnam, exported to many countries around the world. You can find more about us at www.taruco.com - it's the parent company of Tarube.

ORDERING

Items will not be held in your cart, so if the product sells out while it's in your cart, it's unfortunately gone.

Of course! Our Tarube products are used in many Kid Care Centers, Schools, Occupational Therapy Clinics and others - please email us at help@tarube.com with your business details and color choices. We will get back to you as soon as possible.

We work as an online only retailer as a way to get Tarube couches into the hands of as many people as possible at the best possible price!  And feel confident that we stand behind our Tarube couches with our 30-day trial. We are also happy to send out fabric swatches if you are having a tough time deciding on colors - order online now! 

Nope. Buy as many as you want.

We accept all major Credit Cards, Paypal, Amazon Pay, Shop Pay, Apple Pay, Google Pay and Sezzle with 0% interest. (Learn more here) 

SHIPPING

Yes, you definitely can, but we require proof of address, either current or future, before we can adjust your order. This is to protect you and your purchase, as we know email addresses can be compromised and we don't want to risk unauthorized changes to delivery addresses. 

Yes, we can. Please send us your shipping information with the items you want to help@tarube.com. We will get back for more information.

We currently do not.

Yes. You can pick up at our warehouse in Orlando. Please bring your ID & order confirmation when you come.

Yes! To the entire contiguous United States with purchase from $100! For orders headed to Canada, the shipping cost is

  • $59/ Standard Play Couch set,
  • $49/ Expansion Kit and
  • $39/ cover set or support set.

If you're ordering from other countries, please email us at help@tarube.com, as shipping will vary by country. 

We ship from our warehouse in Orlando, Florida to 48 contiguous states — as well as to Canada. At this time, we don't ship to Alaska, Hawaii, APO's and U.S. Territories, including the USVI, Guam, and Puerto Rico.

CARING

Please note that it can take up to 2 weeks for your couch to fully expand as it has been vacuum sealed for shipping. It will fluff up back to shape with some time but the more it gets played with and used, the quicker this process will take. 

With ease! The microsuede is really durable, and machine washing works great. To preserve colors, we recommend clear-color detergents. Wash cold by itself, and hang dry to prevent shrinking. For the small stuff, we recommend spot cleaning with a moist cloth or a carpet/upholstery cleaner. 

It is not necessary to use Fabric Protection on your Tarube as our fabric is designed for use in Schools and Child Care settings to be easy clean! 

The Tarube has convenient handles for quick pick up. It is compact enough to fit in a closet or slide under the couch. It is designed to be neutral enough to blend in with a variety of home decoration aesthetics so hiding it away isn’t a must (unless you’re worried your guests might leave with it...then hide away.

Tarube couches are pretty low maintenance.. the polyester microsuede covers are super easy to spot clean for small messes and fine to pop in the washing machine on a cold cycle whenever needed!   We do suggest washing all your Tarube covers in together for consistency - Tarube couches should be line dried and love a quick groom with a lint brush or vacuum occasionally!  

Not to worry - all the Tarube covers are made out of micro-suede or brushed-linen. This material offers extra softness, and it’s 100% machine washable. It is also water repellent and kids/pets friendly. The covers can be easily removed and we recommend washing in cold water, and then hang dry to prevent fabric shrinking. You can also purchase the cover set separately. We’ve also included a protective liner on our foam to protect the from biting and tears when the micro-suede cover is removed.  

Your new Tarube items will begin to expand the moment you remove them from their packaging. But it could take 1-2 weeks before they are fully expanded depending on how much play time they get. We encourage immediate play time with your new Tarube, the more the Tarube items are played with the quicker they expand to their original shape.

RETURNS

Please look over your Tarube when it arrives and let us know of any issues within 48 hours of receipt. We feel confident that we can resolve any problems.. don't fret.. your TARUBE will be as good as new in no time! 

The following must be reported within 48 hours of receipt:

  • Color mix up
  • Damaged or soiled product from transit
  • Stains
  • Rips
  • Fabric punctures/holes

Email help@tarube.com with 2-3 pictures of the issue, along with your order confirmation number so that we can get you back in action ASAP! 

It’s how you can rest assured you’re going to love the Tarube. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Tarube, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. 

NOTE

  • ONLY Applies to order of ONE standard play couch or order of TWO expansion kits or fewer... if you're not sure, just make sure you start with ONE Tarube first.
  • Do not apply to color exchanges, cover sets that have been opened.
  • Do not apply to support sets (sticks and stones, rectangle, triangle, trapezoid, and cylinder packs)
  • Do not apply to Canada orders.
  • Customer will be responsible for the cost of return shipping.

If you still need help then please contact us at help@tarube.com

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